Terms & Conditions

1. About What U Wear

What U Wear is an online fashion store specializing in authentic Pakistani branded
clothing and fashion items for customers in Bangladesh.

We source products from Pakistani brands and suppliers. Products displayed on our
website may be available as Pre-Order or Ready Stock,
depending on availability.

2. Product Authenticity

What U Wear is committed to offering authentic Pakistani branded products. We do not
intentionally sell replicas or counterfeit products as branded originals.

Product images, brand photography, colors, embroidery, prints and styling may vary
slightly from the actual product due to photography, lighting, screen settings and
manufacturing variations.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, prices,
availability and other information displayed on our website are accurate.

However, occasional errors, changes or updates may occur. We reserve the right to
correct product information, pricing or availability when necessary.

Customers are encouraged to review the complete product details before placing an order.

4. Pre-Order Policy

Most of our Pakistani branded products are offered on a Pre-Order basis.

• Pre-Order products require an advance payment before the order is confirmed.
• The required advance amount may vary depending on the product and will be communicated at the time of ordering.
• Pre-Order products are sourced specifically for the customer after order confirmation.
• Estimated import/arrival time is generally around 25–30 days, but this is an estimate and is not guaranteed.
• Delays may occur due to brand availability, supplier delays, production, customs, transportation, import procedures or other circumstances beyond our control.
• Customers will be informed if there is a significant change affecting their order whenever reasonably possible.

Placing a Pre-Order means that the customer accepts the estimated delivery timeframe
and the possibility of reasonable delays associated with international sourcing.

5. Ready Stock

Ready Stock products are physically available in Bangladesh at the time of purchase,
subject to stock availability.

Ready Stock orders are normally processed after order confirmation and payment or
confirmation of Cash on Delivery, where applicable.

Stock availability may change quickly. An item being displayed as available does not
guarantee availability until the order has been confirmed.

6. Pricing

All prices displayed on What U Wear are in Bangladeshi Taka (BDT),
unless otherwise stated.

Product prices may change due to brand pricing, exchange-rate fluctuations,
sourcing costs, availability or other commercial factors.

The applicable price is the price confirmed at the time the order is placed.

7. Advance Payment

Advance payment requirements depend on the product type and order arrangement.

• Unstitched Pre-Order: generally requires approximately 30% advance payment.
• Stitched / Ready-to-wear Pre-Order: generally requires approximately 50–60% advance payment.
• The exact advance amount will be confirmed before the order is finalized.

The remaining amount, where applicable, must be paid according to the agreed payment
arrangement before or at the time of delivery.

Orders requiring advance payment are not considered confirmed until the required
payment has been successfully received.

8. Payment Methods

Depending on availability, What U Wear may accept payments through online payment
methods and Cash on Delivery (COD).

Certain products, Pre-Order arrangements or combined orders may not be eligible for
Cash on Delivery.

What U Wear may change or discontinue any payment method without prior notice.

9. Cash on Delivery

COD availability depends on the product, stock status, order type and applicable
payment conditions.

Orders containing items that require advance payment may not qualify for COD.
Customers will be informed of the applicable payment requirement before order
confirmation.

10. Shipping & Delivery

Delivery charges depend on the order, destination, package weight and applicable
delivery arrangements.

For Pre-Order products, the displayed product price may not include the final delivery
or shipping charge. Applicable shipping charges will be communicated or applied
according to the order arrangement.

Delivery time is an estimate and may vary due to courier operations, weather,
transportation, holidays, customs, import procedures and other circumstances beyond
our control.

Customers are responsible for providing a correct and complete delivery address,
phone number and other necessary information.

11. International Sourcing & Import

Many of our products are sourced from Pakistan and imported into Bangladesh.

Estimated import time is generally around 25–30 days, but this timeframe
is not guaranteed.

Delays caused by suppliers, brands, production schedules, transportation, customs,
import procedures or other external factors may occur.

Such delays do not automatically constitute a failure to fulfill the order.

12. Order Cancellation

Cancellation policies depend on the order type and the stage of processing.

Once a Pre-Order has been placed and sourcing or procurement has started, cancellation
may not be possible because the product may have been ordered specifically for the
customer.

Customers should contact What U Wear as soon as possible if they wish to request
cancellation.

Any applicable refund or cancellation amount will be determined based on the order
status, payment method, sourcing status and costs already incurred.

13. Exchange & Return Policy

Customers should carefully review product details, measurements, size information,
color, design and other relevant information before confirming an order.

If a product arrives with a significant issue that is directly attributable to an
order or fulfillment error by What U Wear, customers should contact us promptly with
relevant photographs and order details so that the matter can be reviewed.

Any resolution in such exceptional cases will be determined after review.

14. Product Color & Appearance

Actual product colors may appear slightly different from website images because of
photography lighting, camera settings, screen brightness, display settings and
individual device differences.

Minor differences in embroidery, print placement, texture or finishing may also occur
due to the manufacturing process.

15. Size & Measurements

Customers are responsible for selecting the appropriate size based on the product
measurements and size information provided.

Slight measurement variations may occur due to manufacturing and measurement methods.

Where custom stitching or sizing is requested, customers are responsible for providing
accurate measurements and instructions.

16. Mixed & Combined Orders

Orders containing both Ready Stock and Pre-Order products may be handled separately
depending on availability and delivery arrangements.

COD may not be available for certain mixed or advance-payment orders.

Applicable shipping charges and payment requirements will be communicated based on
the final order arrangement.

17. Orders Through Messenger

Customers may contact What U Wear through Facebook Messenger to ask about products,
share product pictures or links, request product information, and place orders where
applicable.

Information provided through Messenger may be used to respond to customer inquiries,
identify products, provide pricing and availability information, process orders and
provide customer support.

Customers should avoid sending unnecessary sensitive personal information through
Messenger.

18. Customer Information

To process an order, What U Wear may require information such as the customer’s name,
phone number, delivery address and order-related information.

Customer information is handled in accordance with our

Privacy Policy
.

Customers may request information about their personal data or request deletion of
eligible personal information, subject to applicable legal, operational and transaction
retention requirements.

19. Website & Service Availability

We aim to keep the What U Wear website and services available and accurate, but we do
not guarantee uninterrupted or error-free operation at all times.

Website availability may be affected by maintenance, technical problems, hosting
issues, internet connectivity, third-party services or circumstances beyond our
reasonable control.

20. Promotional Offers

Promotional offers, discounts, vouchers, cashback offers and campaign benefits may
have separate terms and eligibility requirements.

Where specific campaign terms conflict with these general Terms & Conditions, the
specific campaign terms will apply to that promotion.

Promotional offers may be changed, suspended or withdrawn according to their
respective terms.

21. Intellectual Property

Unless otherwise stated, the What U Wear website, branding, logos, graphics, original
text, website content and other materials created by What U Wear are protected by
applicable intellectual property laws.

Product images and brand materials may belong to their respective brands, designers,
suppliers or copyright holders.

Content may not be reproduced, copied, modified or commercially used without
appropriate authorization.

22. Third-Party Services

What U Wear may use third-party services including payment gateways, courier services,
hosting providers, analytics services, communication platforms and other service
providers to operate the business.

Availability and performance of third-party services may be outside our direct control.

23. Limitation of Responsibility

What U Wear will make reasonable efforts to fulfill confirmed orders according to the
information agreed with the customer.

We are not responsible for delays, interruptions or failures caused by circumstances
beyond our reasonable control, including supplier delays, transportation problems,
customs or import delays, natural events, government restrictions, payment-service
interruptions, courier issues, internet problems or technical failures.

24. Changes to These Terms

What U Wear may update or modify these Terms & Conditions from time to time to
reflect changes in our services, business practices, legal requirements or other
circumstances.

The updated version will be published on this page. Customers are encouraged to review
the Terms & Conditions periodically.

25. Contact Us

If you have any questions regarding these Terms & Conditions, your order,
products, payment or delivery, please contact What U Wear through our website or
official communication channels.

Last Updated: September 2026